Shipping policy

Orders & Shipping

It is not obligatory to register in order to browse through «www.celiadragouni.com», to make a purchase, to make an order or in general to have the opportunity to use any of the features of the website.

All orders are subject to acceptance and availability, and items in your Shopping Basket are not considered as reserved and may be purchased by other consumers.

In order to make an order as a retail consumer, you first have to choose the product/s you want and add them to your Shopping Basket. Once your selection of product/s has been made and is complete, you are automatically transported to the “Checkout” website page, where there is an exact calculation of the total purchase price of your order.

Delivery costs are not included in the above – mentioned price, but will be calculated and be evident to you before the final payment. Prices shown on the website are in Euros and are inclusive of VAT unless you have selected an alternative country where VAT is not chargeable. Consumers from an extra-cee country on a DDU (Delivery Duty Unpaid) basis will be charged for the items purchased (VAT excluded) and shipping costs only. No taxes or duties will be charged by the Company.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Payment of these amounts will be necessary to release your order from customs on arrival. Please be aware that some shipments may experience delays due to the customs clearance process, which are outside of our control. The costs of shipping and any import taxes and duties paid are non-refundable.

We are constantly updating and revising our offerings of products, and we may discontinue products anytime, without notice. The pricing of the products for sale is subject to change. For all of our prices and products, we reserve the right to make adjustments due to market conditions changes, product discontinuation manufacturer price changes, error in advertisements and other extenuating circumstances.

We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In such an event, the new price will not apply if you have already placed an order and payed the wrong price, the right or changed price will only apply for future orders.

If your credit/debit/prepaid card has already been charged and your order has been canceled for the reasons explained above, the Company will immediately issue a refund to your credit/debit/prepaid card account. If you are not completely satisfied with your purchase, you may return the product/s purchased in accordance with our Return Policy.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the current price, at the time your order is accepted. There will be a tracking Order system available, for you to be able to track the status of an order at any given time via the Company’s cooperating transport and courier company which is DHL. The Company will rely on DHL tracking devices to inform you on delivery progress.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please be aware that this email is NOT an acceptance of your order, it is just a confirmation that we have received it. Neither our third-party payment processor nor DHL have the authority to accept an order on our behalf. In the event that you do not receive such email within two (2) business days after your order, you are required to contact us at info@celiadragouni.com.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out herein.

Whilst every effort is made to make sure that all details on our website are accurate, we may from time to time discover an error, eg in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price. If you have already paid for the product/s, the new price is not going to apply on your order. Once you make your order, you receive the order confirmation email and you complete the relevant payment, your order will be delivered at the indicated destination according to the provisions of DHL.

Please be aware that we cannot deliver to post office boxes. Please also be aware that sales taxes, customs duties, and handling costs will be charged by DHL on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by our Company in case the articles are returned.

We process and send orders during our main service hours, Monday to Friday, from 11:00 am till 7:00 pm (with the exception of Greek public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment.

Shipping method: DHL Express for orders delivered outside Greece; Geniki Taxydromiki courier for orders delivered within Greece.

Shipping costs: Depends on your country (costs may differ in different regions of each country).

For orders over €400 delivered within the EU, the United Kingdom, Monaco or Vatican City we offer you Free Shipping.

Orders delivered within Greece (Geniki Taxydromiki courier): shipping costs €5 and is free for orders over €80.

Delivery time: 2-7 business days

Please note that the posted shipping time depends on the card approval and may be delayed should we experience difficulties in obtaining authorization.

The Company is also not responsible for any international shipping delays caused by the customs clearing process. DHL informs us about the cost of the delivery of your order and its status by sending us the relevant tracking number.

The delivery day depends on the sending day as well as the weight and size of the order. You can track your order at any given time point via the use of the furnished tracking number. The time of delivery of your order is subject to changes that constitute force majeure eg (bad weather conditions, strikes etc), whereby in every circumstance you will be informed through e-mail.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Signing the document of delivery and showing your official identification and the payment proof document are prerequisites in order to receive your package.