Refund policy

Returns & Refunds

We are constantly updating and revising our offerings of products, and we may discontinue products anytime, without notice.

The pricing of the products for sale is subject to change. For all of our prices and products, we reserve the right to make adjustments due to market conditions changes, product discontinuation manufacturer price changes, error in advertisements and other extenuating circumstances.

We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In such an event, the Company will inform you about the accurate description of the product/s and if it is not accepted by you, your order will be cancelled and you will be refunded.

If your credit/debit/prepaid card has already been charged and your order has been canceled for the reasons explained above, the Company will immediately issue a refund to your credit/debit/prepaid card account. If you are not completely satisfied with your purchase, you may return the product/s purchased in accordance with our Return Policy.

In case your order has been completed and you have made the relevant payment but you wish to cancel your order anyway, you have the right to do so upon a written notice to us by sending us a relevant email at [email protected].

Please be informed that you may cancel your order only before receiving the notification email that your order has been dispatched. If the above – mentioned conditions are met, and in case you have already paid the price of the product/s, your deposit will be refunded via the same means of payment as you used for the initial transaction.

Returning an item couldn’t be easier! Try your purchases on in the comfort of your own home and if you need to send them back, you have fourteen (14) calendar days from the date you received your order to exchange or return. The return period will expire fourteen (14) calendar days from the day after the day on which you received the product/s.

To exercise your right of withdrawal, you must inform us before the expiry of the above deadline in one of the following ways: (a) online, by selecting “Withdraw from contract” at the bottom of any page of our website, opening your order and submitting a return request; or (b) by sending an email to [email protected]. You do not need to give any reason. Once we receive your request, we will send you an acknowledgement of receipt by email without delay. Then you can prepare you package by filling in the Return Pro-Forma Invoice (in case it is enclosed) and inserting three (3) of the four (4) copies in your envelope and attach it to the package with your Return shipping label, without closing it. Then you may arrange a pick-up with the same delivery service that the order was sent with (DHL) or with any selected by the customer method of payment. After the driver has checked the return shipment, please close the package securely. We may withhold reimbursement until we receive the product/s back with the Withdrawal Form completed and signed by you and you will be charged with the shipping costs.

According to Law, returned products must be unaltered, undamaged, not used, washed, stained or damaged and must be returned in their initial state, with no signs of wear or tear. Returned products must have all the original tags and labels attached and be in their original and integral packaging. Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if items are soiled, and will be sent back to the consumer and he will be charged with the shipping fees. Please note that no refunds or exchanges are possible for customized products. Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or with marked soles may not be accepted and will be returned to you.

If the above – mentioned conditions are met, your deposit will be refunded to you. We will make reimbursement using the same means of payment as you used for the initial transaction. In case of exchanging / returning a product, including but not limited, due to a lack of response to the description or to the existence of an actual fault (e.g. used, signs of tear etc), the Company assumes the obligation to communicate with you in order to succeed, according to the standards of good faith and of the commercial ethics, a compromise. If it is not possible, the Company is obliged to return the money to you, under the adhered compliance that the products purchased have not been used, and that they continue to bear the necessary label that accompanies them. In the occasion that the label has been pulled away from any of the product/s, the Company cannot refund you.

All returns should be requested online through your order page or by email before you send your item(s) back to us, to allow for easy identification and prompt processing. We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Greece must be returned from Greece. The return is not free of charge (import and shipping fees will be charged at your own expense). Customs, duties and other fees applied from countries outside the E.U may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected.

We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization. In case of absence of the recipient at the designated delivery day, the products are returned either at the transportation or courier company or to the Company’s registered office.

We offer a flexible returns policy to make your online shopping experience even easier. Do, however, know that we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your «www.celiadragouni.com» account.

 

Vintage

All vintage items are from the designer’s personal collection. Vintage items are used and reformed and therefore might have imperfections, visible or invisible and they are not always in perfect condition.

Regarding vintage products are not refundable but you can exchange them with another vintage product based on the policy of the Company

Non medical masks

Non medical masks are not returnable or refundable based on the policy of the Company.